20 Dec 16
LHT now routinely survey our Referral Agencies
During a Tenant Panel Meeting it was proposed that we improve our online referral system to offer a review service each time a referral was made. We also now offer to link client records to the referreral agents. In the event that a complaint is made or a client is in the process of leaving the service we again link with the referral agents to that information flows where it should at all times.
As a result of these changes we are happy to report that we have 100% satisfaction rating. 97 said they were Satisfied or Very Satisfied with 3 who were undecided. 1 response reported as Unsatisfied or Very Unsatisfied.
Some of the comments made by the referrers were;
‘The service is a life saver and extremely relevant for young people seeking to be housed.’ – Salvation Army, 16 Dec 16
‘The application is straight to the point, easy to complete. the referral responded with utmost urgency.’ – Home Group Stonham-Bass, 8 Dec 16
‘Very professional’ –Tower Hamlets in partnership with Tower Hamlets Probation Services, 8 Dec 16
‘Easy form to complete quick access to website’ – Thames Reach, 2 Dec 16
‘I found this process very user friendly and straight forward to complete.’ – Only Connect, 28 Nov 16
‘very pleased with the new email system, sending copies of CCR’s. This helps us to be aware of any difficulties our referred clients are facing, and an opportunity to step in and assist when necessary. Thank you’ – 999 Club, 30 Nov 16
‘LHT have been amazingly communicative and the feedback from the people I have referred has been overwhelmingly positive’ – Waltham Forest Housing Options, 24 Nov 16
5 Dec 16
Homes and Communities Agency Completes Review of LHT Financial and Governance Viability
The Regulator reviewed our performance against the Economic standards with attention to the appraisal of board members, our corporate strategy and business plan for 2016 to 2021, our financial control document, and our Framework document for achieving compliance with both the Economic and Consumer standards.
The Regulator also reviewed our performance against the Consumer standards and found that LHT was compliant with regards to the Home Standard, the neighbourhood and communities standard, the tenant involvement and empowerment standard.
In conclusion the regulator ‘ has concluded that LHT has provided sufficient additional assurance in relation to those matters which were of concern and remains compliant with both the economic and consumer standards.’
18 Nov 16
Care Quality Commission Completes Inspects LHT Care Service
In summary the CQC found that our service was ‘safe, effective, caring, responsive and well-led’
‘People were safe in the service.’
‘The service was effective. Staff received support and regular supervision. Staff had on-going training which enabled them to meet people’s needs.’
‘The service was caring. People told us staff were kind and caring.’
‘The service was responsive. People’s care was person centred and planned in collaboration with them and healthcare professionals.’
‘The service was well-led. Staff told us the registered manager was approachable and welcomed their ideas to improve the service.’
A full extract of the Full CQC Inspection Report can be seen here
Update on Managing Utility Payments
Clients were consulted over the best way to manage the utility payments within the Hostels. Following this consultation we decided to install prepaid meters within all our Hostels unless clients are managing the current arrangements well. Of course the change is after consultation so if you have missed out on having your say then let your Client Rep, Support or the well-being team know.
This will increase the cost of the utilities but we will try to make this change as quick and painless as possible. We hope that this change allow our clients to manage their utility payments in a more simpler and transparent manner. If any clients have made service charge payments to us by mistake now is the time to let us know.
LHT Develops a New Plan for Quality
We now provide Tenancy Support Services to over 200 clients in 8 London Boroughs.
We have obtained a B Grade by SITRA and maintain our ISO 9001 compliance.
This new 5 year plan changes our focus from expansion to enhancing the quality of all our new services we have developed over the past 5 years.
We have promoted a strong Tenant Panel and our aim is to strengthen them further in all aspects of the operation.
We understand our clients are the experts in their lives so at LHT we say, ‘Tell us how we can support YOU achieve YOUR goals’
Red Gables has their first outdoor BBQ Event
The ladies wanted to have they’re say about how they enjoyed the day
“Our first BBQ at Red Gables was fantastic. We all really enjoyed ourselves. There was a lot of food and it was great. It was a nice to have some fun with other house mates and staff.” – Mary
“Lovely time and delicious food. A great time had by all. – Lorraine
“Has fun, Good times come back!” – Tracey
LHT Gardening Competition
Our garden competition is now complete for another year.
Best garden once again goes to Stanstead Road Lewisham.
We think you will agree the clients have done a great job.
Vouchers are on there way, keep up the good work!
We know you love
Our Wellbeing Team
At a recent Client Committee meeting some clients asked if they could have a dedicated telephone support team rather than calling their support workers.
We have taken their suggestions on board. Meet our new wellbeing team.
Monitoring the wellbeing of our clients is an increasingly relevant and necessary consideration in the our hostels. Well-being at its simplest level is perhaps ultimately about personal happiness – feeling good and living safely and healthily. This means not feeling isolated and restricted and forced to ignore basic needs in our lives.
In this respect LHT takes the well-being of our clients quite seriously. The team is their to allow an additional link to others within the organisation so clients voices can be heard at all times and not restricted in who they can speak to. They act to gain feedback on our service, log maintenance issues, provide tenancy related support, identify move on opportunities etc
They have spoken to over 90% of our clients and here is what they said.
The team are all very pleased that our clients value to the support we provide. Of course we aim to get 10/10 from everyone, so we better get out there!
Our New referrals system has now been online since Jan 16. Sorry to all those agency workers who had to re-submit your clients risk and needs information. Your patience we feel will not go un-rewarded.
No longer will you have to call us to get updates. Email reporting is standard so when any progress is made with your client you will get an automatic Email update.
Client call backs are consistently within our KPI of 2 days and we have been achieving 100% of successful call backs within 24hours.
We know you appreciate this since our referrals have definitely seen a spike since launch!
Who could argue with a 400% increase since last year.
This form is live so will be automatically updated.
London Housing Trust now use Reliance protect for all our Lone working staff. This provides regular location updates of those on duty 24 hours a day. With this help is never too far away.
In the event of an emergency at the tap of a button phone support can be given or the emergency services can be called. The system is recorded and assist us in improving our lone worker safeguarding procedures.
New 24hr Support Accommodation in Croydon
London Housing Trust second 24 Hour support accommodation opens. The clients here have access to staff 24 hours per day. Staff are never more than a phone call away.
This project now offers 24 Hour support for clients at the project. It welcomes all clients with a local connection to Croydon.
All the clients agree that the garden looks more like a park… Still think of all those Summer long BBQ s!
SITRA QAF External Evaluation – Grade B
LHT were recently evaluated by SITRA with regards to our effectiveness in delivering the Governments Support Standard, the Quality Assessment Framework
This has 5 key areas that are, Assessment and Support Planning, Health and Safety, Safeguarding, Fair Access and Client Involvement
We obtained 5 B grades and were awarded a Grade B overall. Since this was our first assessment we were only slightly unhappy missing out on the A. Of course the staff and clients wont rest until that is achieved.
London Housing Trust new Croydon Office and 24 Hour support for all Croydon Clients
This project now offers 24 Hour Concierge service for our joint working LHT-THT clients at the project and and enhanced floating support for all Croydon Clients.
6 Jun 15
LHT new Project for Gay men with a DV, or chemsex (Chemical Sex) history- First in the UK
A new 6 bed project for Gay men who have suffered from Domestic Violence or who have been sex working and involved with Chem Sex drugs has now opened in the Croydon. This joint working LHT-THT project takes referrals from all over the UK for our DV clients and those from Turning Point – Croydon. This project is staffed 24/7.
5 Mar 15
30 Jan 15
London Housing Trust is now registered with the Care Quality Commission as of the 30 Jan 2015.
Our provider id is 1-1699750135
We now offer care services to our London clients that require more than support and supervision.
15 Jan 15
They are now 020 8469 8032 and 020 7884 2571.
Our new phone digital phone system will assist us in receiving your calls more efficiently and involve fewer waiting times.
Full contact details can be found here.
28 Nov 14
The LHT team attends the Connect2Colour Team Building Workshop
This was a great success and all the staff agreed that the use of painting as a team building tool was very innovative.
“We had the best day, it was great to get involved with the painting and had fun reinforcing our company values and the importance of teamwork” Winsom chambers, Operations Manager, LHT
LHT now uses QCS management system for CQC compliance
The QCS Full Care Management System is a comprehensive solution for achieving Care Quality Commission (CQC) compliance and is fully updated for the new CQC Fundamental Standards. This assembles all of our individual policies and procedures that enable us to meet our CQC compliance obligations.
Key system policies include detailed Care Plans, Admission Risk Assessments and Safeguarding Arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user.
The QCS compliance management system covers such complex areas of CQC compliance, practice and law such as the Health and Social Care Act 2008. This frees us to direct your resources at delivering the CQC Fundamental Standards – Safe, Effective, Caring, Responsive and Well-led. With QCS supporting CQC compliance achieving CQC home standards we are able to concentrate on delivering excellent care.
LHT Client Representatives have their Annual General Meeting
LHT Clients AGM event goes down well!
A new board was elected a well turned out BBQ, raffle and lots of events planned for the coming year the Client body grows each and every year.
New events planned are a trip to Brighton, Alton Towers and several Jazz and cinema outings!
“Of course they will all be looking forward to the many more BBQ’s to be held next Summer!” Pat Songhurst – Chair and the Clients Committee and Joint head of Client Involvement
LHT becomes a ISO 9001 Certified Company
With the assistance of our Health and Safety partner we have be accredited with ISO 9001 Accreditation.
Certification can be a useful tool to add credibility, by demonstrating that your product or service meets the expectations of your customers.
For some industries, certification is a legal or contractual requirement. We fully expect this certification will assist us to develop our business further to meet the needs of all our beneficiary’s.
“ISO certification shows our credentials have been verified by an independent third party. Achieving certified status brings tangible business benefits and can unlock doors to new business.” Miss Naz Nahar – Director – London Housing Trust.
LHT signs up for Wrap Up London 2013 to all our clients
“Most of our clients come to us with just the clothing they are wearing. We work with a range of organistions to assist us with helping our clients have change of clothes. Part of this is having a warm winter coat.” Chiazor Agu – LHT Services Development Manager
LHT purchases food from FareShare support our clients that need a little extra help
It could be because of a benefit suspension on transition to a new benefit.
LHT purchases food to assist our clients to maintain their tenancy in these tough times.
LHT Partners with Manna Society
The Centre is based near London Bridge station and Guy’s Hospital. The building is provided rent-free by the RC Diocese of Southwark. Every day, between 130 – 220 people come into the Centre, for breakfast, lunch, or one of the many other services provided. The Centre opens at 8.30 am, but the Centre workers need to arrive earlier, to prepare the Centre and breakfast for the clients.
“Working with the team at the Manna Day Centre enables us to gain knowledge that our staff use every day” Chiazor Agu – LHT Services Development Manager
LHT Partners with the New Horizon Youth Centre
New Horizon Youth Centre is a day centre working with young people who are vulnerable, homeless or at risk. They aims to enable young people to gain skills and knowledge to improve their life chances and to help them move from adolescence into adulthood. We work with some very disadvantaged young people, many of whom have poor self esteem, low confidence, a history of rejection, harm and abuse and often profoundly negative experiences of organisations, structures and the helping professions generally.
“Signing the Service Level Agreement with the New Horizon Youth Centre will enable our two organisations to work even closer in delivering our mutual aims ,”. Chiazor Agu – LHT Services Development Manager
LHT Joins Business in the Community
Working with the Business in the Community Business Action on Homelessness (BAOH) scheme has enables our clients to obtain two day pre-employment training followed by a two week work placement. Many have taken this up and been offered permanent jobs at he end
“Joining the BAOH scheme has enabled our clients to obtain valuable experience in working with blue-chip companies ,”. Chiazor Agu – LHT Services Development Manager
LHT becomes a Sitra member
Our new head of HR, Frances Ifeoma Okeke, decided it was time we joined Sitra to take advantage of their Quality Assessment Framework (QAF) training. The Quality Assessment Framework (QAF) has been a key tool for Supporting People and housing related support services since 2003. The new refreshed QAF was published in April 2009.
Frankie says “Sitra is responsible for the maintenance of the QAF, so who better to provide our internal QAF training than those who have been given the responsibility to maintain and support its values and objectives”.
LHT Sign up for Clearing House and CHAIN
Our first client that we have referred, Cathy said, – “Its great that I can now look forward to moving on within 6 months, being on the council lists wasn’t getting me anywhere.”
3 New Staff Members Join LHT to cope with increased workload
In little over 2 years LHT has grown to provide 150 room spaces for rough sleepers and other single homeless people wit priority need .
We have 3 additional highly experienced full time staff members proving tenancy support to our increasing number of homeless clients.
recently we have recorded that our referral rates into our organisation have gone up by 300% and more and more have complex needs with both alcohol and drugs and mental health issues. We are working hard to find new accommodation through our links with other housing associations and private landlords to cope with the increased demand and fully expect to have 250 rooms spaces by the end of next year.
LHT provided projects for clients from No Second Night Out
We now provide supported accommodation for clients referred to us by the West London Assessment Hub of No Second Night Out. We now provide over 140 units for our clients.
LHT Signs up to the London Living Wage (£8.55 ph)
On the 31 December London Housing Trust raised all its employees wages to at least the London Living Wage (currently £8.55).
We believe that, like Boris Johnson “Paying the London Living Wage is not only morally right, but makes good business sense too.” As a Registered Provider of Social Housing, LHT provides supported accommodation to over 150 clients in London. Our commitment to our clients must be reflected in our commitment to our staff.
“Support is one of the lowest paid sectors and providing a living wage means that we can attract the best people in the sector to offer the best support to our clients. Its part of our people strategy and our corporate responsibilty agenda.” – Dr Stephen Dellar – Director @ LHT
140 New Units
Over the last 3 months LHT have been busy responding to the demand from our referral agencies and now have
No Second Night Out, Lewisham Probation Trust, Lewisham Reach, Penrose continued to provide an efficient referral route for our rough sleeper clients and we hope to form stronger links with new agencies via Service Level Agreements and information sharing.
LHT has moved!
Our Biggest end of Summer BBQ was held at Cliff House. We welcomed all staff from our main contractors and partners including 2Step, Adygaz, Greenwich Lets (our accommodation partner), Helping Hand Housing Services, as well as all our agencies that have referred to us.
We welcomed the new clients from Beckham House, Knights House, Warwick Road, and the 6 other projects that have started since that July BBQ.
Our total room space so far is 105 with more projects to be added each month.
Thank you to all those who support us, Greenwich Lets and all our referral agencies and of course all the staff at London Housing Trust for making this happen!
New IT Suite now open at Cliff House. A new suite of 4 computers have been donated by Greenwich Lets Limited for all our clients. The facility can be used for those clients who are;
- interested in ECDL Computing course (on Mondays and Tuesdays)
- developing a CV (Wednesdays)
- on a council waiting list and who would like to bid (on Thursdays)
- Job search club (Fridays)
Sandraneika meets new clients referred from the Look Ahead Housing group. Sandraneika is a science graduate who wanted to move into housing. She is now the Senior Support Manager overseeing the support and supervision of all our clients in the London region.
A big task, but she is developing her team to match our expansion plans.
You have your work cut out for you Sandraneika but we know your up for the challenge!
Oh and by the way we call this new hostel Look Again, and the pun is definitely intended!
30 June 2012
First of the regular end of the month BBQ’s is a great success! Click the image below for the slide show to begin! We expect the next one (at the last Saturday of each of the Summer months) to be a great success!
This is a big month for us! We signed a partnership agreement with Greenwich Lets Limited to procurement back in April this year. We now have projects starting in Croydon, Lewisham and Royal Borough of Kensington and Chelsea as a result of that agreement. This means that we can provide bed spaces for 21 more clients. Well done Katrina from Greenwich Lets! We know you are working hard on our behalf!
Beckham House The only Transgender project in London – Joint working with Terrance Higgins Trust
We welcome Beckham House Project. This the first project provided by our partners Greenwich Lets Limited. We hope to have many more projects with their assistance. They are doing a great job in sourcing suitable accommodation and ensuring that the properties are up standard, have the suitable health and safety and fire risk assessments in place, are provided from day one with all the kitchen equipment and furnishings that a new tenant would need and provide the ongoing tenancy support that means more of our client maintain their tenancy for the long term.
New properties Available
We have 2 new leased properties to add to our portfolio. A one bed flat in Lewisham and a two bedroom flat in Sutton. PICS TO FOLLOW!
LHT joins G320
G320 offers LHT and other small housing associations a platform to discuss the sector and to learn about changes to the regulations that affect our operations
In joining G320 LHT now has direct communication with other smaller RP’s that typically offer supported accommodation to a high proportion of our tenants.
3 Jan 2012
Counselling @ London Housing Trust
Today we have improved our service by offering free in house counselling sessions at LHT.
These one-to-one Sessions will be 45 mins with a trained counsellor and cover:
Depression – Anxiety-Stress-Panic Relationship Counselling Bereavement Counselling
LHT Signs partnership agreement with SWISH
LHT and SWISH will work together to provide supported accommodation to homeless SWISH clients .
Our first project in Greenwich has already taken SWISH clients and this cements the working relationship to provide a more complete service.
New flagship property obtained in SE6
LHT will obtain lease for this Catford property on the 25th Jan 2012. This ex Hyde Housing property has 5 double bedrooms over 3 levels also has a wardens flat on site.
Self Contained Flat – Studio Room with Separate Kitchen, Bathroom with WC and wash basin Ground Floor – Entrance hall , Large kitchen diner First Floor – Four Double Rooms, Bathroom with WC and wash basin, Separate WC Attic – Double Room, WC
We are now seeking communication from other similar organisations who would like to partner with us to provide accommodation to your clients.
Please email us at firstname.lastname@example.org for more details
8 Dec 2011
My Social Enterprise C.I.C – funds additional support in all London boroughs
My Social Enterprise C.I.C (mycic.co.uk) is a new Community Interest Company that provides an avenue for people who have experienced homelessness to set up there own company. They already have plans for a clearance company and they tell us that A1 clearance will soon be registered!
Through links with Not for profit groups like MYCIC and private donors we are able to provide the support that our vulnerable clients need.
Thank you all who have donated over the year. Your thoughts have been much appreciated!
30 Nov 2011
LHT obtains new accommodation in Croydon and Lambeth
LHT continues its expansion of supported accommodation with our Guaranteed Rent Scheme for private landlords.
With these acquisitions not 10 projects are under LHT management providing a mixture of accommodation over a wide range of London Boroughs.
3 Oct 2011
New Lease signed in Lewisham
LHT signs up a new landlord for our Guaranteed Rent Scheme. This 2 Bedroom Flat will form the first of a number of projects for clients who prefer to live in a smaller setting.
29 Aug 2011
Billie Bicklie Joins LHT Billie Bicklie, joins our Safe Place project.
Billy is an ambassador for the The Big Issue and comes to stay with her dog This is Billies Story…
I had 96 criminal convictions – I was nicked almost every other month for 17 years until a Big Issue Foundation (BIF) outreach worker told me about The Big Issue.
I started selling The Big Issue in 1999.
I’ve not been in trouble with the police now for 10 years. I remember the last sentence I got, the judge said to me, “Billie, if I see you back here, you’re going to go away for a long time.” So the Big Issue saved my life, pretty much.
29 Aug 2011
London Housing Trust Plumsted BBQ is a big hit with the locals!
All the neighbours were leafleted to let them know of the event which was a huge success.
“I did not even know that the project existed, we will definitely come next year.” said on close local resident.
We hope to put on many more of these community events over the years for the enjoyment of both clients and local residents alike.
London Housing Trust becomes a member of the National Housing Federation
The National Housing Federation is the voice of affordable housing in England. They represent the work of housing associations and campaign for better housing.
Our membership enables us to build relationships with other members and attend national and local events.
14 July 2011
London Housing Trust becomes a Registered Provider of Social Housing (4664)
On this day the Tenant Services Authority completed its process of registering London Housing Trust.
Our status is now Registered Provider. That does not mean that we will change what we do.
We will still be providing with specialist projects for people with mental health or learning disabilities, with substance misuse problems (drugs or alcohol), the formerly homeless, young people, ex-offenders and women fleeing domestic violence.
11 July 2011
London Housing Trust obtain our newest Accommodation for Supported Living.
With the Help of our friends Greenwich Lets we were able to lease these 3 bedroom house for our supported accommodation service in Greenwich.
Jeffrey (our newest landlord) was going to sell his property earlier in the year but then decided that renting was a better option.
He was looking for a market rent and a secure dependable tenant but also wanted to put something back into the community.
Jeffrey understands that homelessness is not just someone else’s responsibility and wanted to ‘make a difference.’
Jeffrey approached us through Greenwich Lets. We offered him a long and flexible lease with payments ABOVE the market rate.
We organised and paid for the Gas Safe inspection and Electrical NIC EIC inspections.
Soon after Jeffrey meet with some of the clients selected to move in on their journey to independent living.
Another of our clients Edward Wilson will also be joining Taran to the house and by the look on the Photo below he’s also pleased!
Jeffrey said that ‘I had this house empty for some time new and I’m just glad I can make a small difference to these lads lives!.
Jeffrey, I’m sure they all will agree.
Once again…. Thank You Jeff.
If you have a property to rent in South East London then please call our Woolwich office on 020 8333 2218
We can provide
Flexible Lease Terms!
Free Gas and Electrical Safety Certificates!
21 June 2011
Teresa Clarke from the South Side Partnership visits Shane and Wayne to transfer ongoing support to LHT
Today Teresa completed the intensive support given to our the twins Shane and Wayne.
As part of the After Prison Service, London Housing Trust Partners with both South Side Partnership to ensure that the transition from prison to our supported accommodation and Quo Vadis Trust delivers ongoing mental health support.
The intensive out of prison support on this occasion was delivered by Teresa, since the 13 May and after 6 weeks Teresa feels that her work is complete.
So sorry boys your time is up!
Don’t worry though were all sure that between Quo Vadis and London Housing Trust we can carry the candle and keep up the Stirling work that Teresa delivered.
14 June 2011
Andrew Christie Launches the After Support Service
Andrew is one of our most active volunteers. As an ex-service user that has moved on into independent accommodation, Andrew know what it can be like once the support has ended. As the After Support Mentor, Andrew offers support and guidance for our clients that have moved on but require ongoing support in the form of advice and guidance…
6 June 2011
Antonio Moves On
Antonio has moved on from the after prison project into his self contained flat.
He came to us from 2Step to detox from Subutex and has moved on after only 2 months at the project!
Antonio has reconnected with has family found a new flat and will soon be starting his new job.
Good luck Antionio we wish you all the best!
3 June 2011
Jo Accerelli joins as a volunteer
29 April 2011
Our Greenwich Projects celebrate the high April Temperatures with and early get together
15 April 2011
London Housing Trust Joins the Homeless Link Network
Homeless Link represent and support 500 organisations working with homeless people in the UK. Homeless Link is the only national charity supporting people and organisations working directly with homeless people in England. They represent homelessness organisations among local, regional and national government. As the national collaborative hub for information and debate on homelessness, they seek to improve services for homeless people and to advocate policy change. Through this work, we aim to end homelessness in England.